Refund policy

Returns & Refunds

We want you to love what you order from Gharoo. If you're not satisfied, here's how returns work:

Return Window
You can request a return within 7 days of delivery.

Eligibility
- Product must be unused, in original packaging, with all tags/accessories intact.
- Damaged, defective, or wrong items received are eligible for a full refund or replacement.
- Products marked "non-returnable" at the time of purchase cannot be returned.

How to Request a Return
Email us at hello@gharoo.in with your order number and reason for return within 7 days of delivery.

Refunds
- Once we receive and inspect the returned item, we'll notify you of approval or rejection.
- Approved refunds are processed within 5-7 business days to your original payment method.
- For Cash on Delivery orders, refunds are processed via bank transfer or UPI.

Return Shipping
Return shipping costs are borne by the customer unless the item was damaged, defective, or incorrect.

Contact
For any return or refund query, reach us at hello@gharoo.in.